OAT Telemedicine Appointments for Pharmacies
Update WinRx to the latest version to access the OAT Telemedicine Appointment option.
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For Pharmacies
A simpler OAT appointment pathway, directly inside WinRx.
Pharmacies can now help patients request OAT telemedicine appointments through the updated WinRx workflow. Once WinRx is updated, the OAT Telemedicine Appointment option will be available for participating pharmacies.
What pharmacies need to do
The process is simple. Update WinRx to the latest version. After the update, you will be able to see the OAT Telemedicine Appointment option inside WinRx.
From there, your pharmacy team can request an OAT appointment for a patient, complete the required workflow, and support the patient without a separate referral process.
This helps pharmacies support OAT patients while keeping the patient connected to the pharmacy they already know and trust.
Quick Start
Step 1: Update WinRx to the latest version.
Step 2: Open the OAT Telemedicine Appointment option.
Step 3: Complete the patient appointment request workflow.
Step 4: Submit the request and wait for clinic confirmation.
What the updated WinRx workflow helps pharmacies do
The OAT Telemedicine Appointment workflow is designed to reduce manual referral steps and make appointment requests easier for pharmacy teams.
Request OAT Appointments
Send an OAT telemedicine appointment request directly from WinRx after completing the required workflow.
Support the Patient
Help patients connect with care from the pharmacy, from home, or from another private and safe location when appropriate.
Keep the Patient Connected
The patient can continue working with the pharmacy they already know and trust.
Complete Required Steps
The workflow helps guide urine sample details, patient information, appointment selection, and required signatures.
Track Appointment Requests
Submitted requests can be reviewed and followed up without relying on scattered phone calls, emails, or paper notes.
Order UDS Cups
If your pharmacy is new or running low on UDS cups, you can request cups through the workflow and receive the next steps.
Inside WinRx
How the OAT appointment request works
Once WinRx is updated, open the OAT Telemedicine Appointment option and follow the guided steps. The pharmacy can complete the required appointment details, collect the OAT bundle signature, and submit the request to the clinic.
1. Load the patient
Start from the patient profile in WinRx.
2. Select OAT Telemedicine Appointment
Choose the appointment workflow from the updated WinRx options.
3. Complete the required information
Enter urine sample details, appointment preference, and required patient information.
4. Submit the request
The clinic reviews the request and confirms the appointment.
Why it matters
Pharmacies are often the first trusted healthcare touchpoint.
Many OAT patients already have a relationship with their pharmacy. A simpler appointment pathway can help the pharmacy support the patient sooner, reduce referral friction, and keep care connected.
Common pharmacy questions
How do pharmacies access the OAT Telemedicine Appointment option?
Update WinRx to the latest version. Once updated, the OAT Telemedicine Appointment option will be available for participating pharmacies.
Does the pharmacy need to send a separate referral?
The updated WinRx workflow is designed to reduce the need for a separate manual referral process. Pharmacies can complete the appointment request directly through WinRx.
Can the patient stay with the same pharmacy?
Yes. The process is designed so the patient can remain connected with the pharmacy they already know and trust.
Can the appointment be completed by telemedicine?
Yes, when clinically appropriate. Patients may be able to connect from the pharmacy, from home, or from another private and safe location.
Who makes the clinical decision?
Clinical assessment, treatment decisions, and prescribing remain with the appropriate healthcare provider. The pharmacy supports the appointment request workflow.
What if the OAT Telemedicine Appointment option is not visible?
Confirm that WinRx has been updated to the latest version. If the option is still not visible, contact support for help.
Update WinRx and start using the OAT Telemedicine Appointment option.
If your pharmacy needs help finding the option after updating WinRx, contact our team and we will guide you.
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